One of the biggest challenges for companies in terms of records management software is the choice of the best system. It is not always easy to meet all the needs of all units and all stakeholders! I advice not to focus on the software first, but on the analysis of the exact requirements of the company. Then design of the RM tools (how comprehensive and standardised they are ) is very important, a smart management of the whole project is a must. After that comes the electronic system (the software) and its capabilities.
In order to build on a solid reference and standards, Moreq (Model Requirements for the Management of Electronic Records) (http://www.moreq2.eu/ ) and the U. S. Department of Defense’s DoD 5015.02-STD Electronic Records Management Software Applications Design Criteria Standard (DoD 5015.2) (www.dtic.mil/whs/directives/corres/pdf/501502std.pdf ) are the best references in this area. Lately, ICA published also similar requirements in 3 volumes (ICA-Req: Principles and functional requirements for records in electronic office environments) (www.ica.org ).